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AI Bots and Agents

For builders who want chatbots and agents people trust: accurate answers, real actions and a smooth path to a human.

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Building a chatbot that works in a demo is easy. Building one that customers or colleagues trust is not. Most bots fall over in the same places: confident wrong answers, conversations that go in circles, and no graceful way to bring in a person when it matters.

This course is live and hands-on. You build a bot or agent around a real use case of your own, starting simple and growing it into an assistant that can take actions. Mentors review your work at each stage and show you the patterns that make an agent dependable, and how to tell, with evidence, whether it is getting better.

What you will learn

  • Build a bot or agent around a real use case of your own
  • Make answers accurate and grounded in your own information
  • Let an agent take useful actions while you stay in control
  • Prove your bot is improving with evidence, not guesswork

Course outline

The full material opens once you are enrolled.

  1. Module 1

    From FAQ bot to agent

    • Where most bots fall overSee the failures that make people stop trusting a bot, and how to design them out.
    • Designing the conversationShape how your bot talks and behaves before you build any of it.
    • Your first bot, liveBuild a working bot around your own use case during the session.

  2. Module 2

    Answers you can trust

    • No more confident guessingMake your bot answer from your real information, every time.
    • From talking to doingTurn your bot into an agent that gets real work done for people.
    • Knowing when to call a humanHand over to a person at the right moment, without making anyone start again.

  3. Module 3

    Getting better on purpose

    • Proof, not impressionsSee how we judge whether a bot is good enough to put in front of people.
    • Learning from real conversationsFind what to fix next by looking where your users actually struggle.
    • Ready for real usersBring your bot to a standard you are proud to share, with mentor review.

What's included

  • Taught live

    Hands-on sessions with your cohort, applied to your own work rather than textbook examples.

  • Certificate, with your portfolio on it

    Complete the course and you get a certificate that shows the portfolio you built: the projects you shipped, not the hours you sat through.

  • Pairs with your main course

    Take it alongside Builder, Innovator or Architect to go deeper in your own field.

  • Reviewed, not just watched

    Your work gets direct feedback, and one-to-one doubt sessions are there when you ask.

  • The community

    Learn alongside people putting the same skills to work.

Want this with your course?

For builders who want chatbots and agents people trust: accurate answers, real actions and a smooth path to a human.

Invite only

Ask about enrolling