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Answer customer questions on WhatsApp

An assistant answers stock, price and delivery questions from your catalogue and hands off to you.

Recommended: InnovatorCustomer-facingAgents

Best for

  • Shops getting many repeat questions on WhatsApp
  • Founders who reply late at night
  • Businesses with a catalogue in a spreadsheet

What you need

  • WhatsApp Business with API access
  • Your catalogue in a spreadsheet with stock and prices
  • Your delivery, return and payment policies

Starter prompt

Copy it, fill in the parts in square brackets, and paste it into the AI assistant your organisation allows.

You are the customer assistant for [shop name]. Answer questions about products, prices, stock, delivery and returns using only our catalogue sheet and policies. Reply in the customer's language, in two or three short lines. Prices are in rupees and include GST. If a product is out of stock, suggest a similar one from the sheet. Never confirm an order, discount or payment yourself; say '[owner name] will confirm shortly' and hand over. Policies: [paste policies]. Customer message: [message].

How to use it

  1. 1.Clean the catalogue

  2. 2.Test by hand

  3. 3.Connect the tools

  4. 4.Hand off orders

  1. 1

    Clean the catalogue

    Keep one spreadsheet with product, price, stock and a short description. Update stock daily.

  2. 2

    Test by hand

    Paste twenty real customer questions and check the answers against your sheet and policies.

  3. 3

    Connect the tools

    Link the assistant to your catalogue sheet and WhatsApp Business. Let it read the sheet but not edit it.

  4. 4

    Hand off orders

    Send orders, payment questions and complaints to you with the chat summary. Review conversations each week.

Watch out. A wrong price or stock answer costs trust. Keep the catalogue current, never let the assistant take payments or confirm orders, and protect customers' phone numbers.

What you end up with

Routine questions answered quickly, with orders and complaints handed to you.

Read why AI matters in small business & founders

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