Watch out. A wrong eligibility answer can deny someone a benefit. Keep it to explaining official text, collect no personal data, host only on approved infrastructure, and always offer a human contact.
Answer citizen questions on schemes
An assistant answers eligibility and document questions from official scheme guidelines, with sources.
Recommended: InnovatorCustomer-facingDocuments
Best for
- Helpdesks and common service centres
- Departments running several welfare schemes
- Offices serving citizens in regional languages
What you need
- Current official scheme guidelines and FAQs
- An approved, secure hosting setup
- A helpline or office to escalate to
Starter prompt
Copy it, fill in the parts in square brackets, and paste it into the AI assistant your organisation allows.
You help citizens understand [scheme name]. Answer using only the retrieved passages from the official guidelines, and name the section you used. Reply in the citizen's language in simple words. For eligibility, list the conditions and ask the citizen to check each one; do not tell them they are eligible or not eligible. Never ask for Aadhaar, bank or other personal numbers. If the guidelines do not answer the question, give [helpline number or office]. Question: [citizen question].
How to use it
1.Use official sources
2.Test in languages
3.Set clear limits
4.Pilot and review
- 1
Use official sources
Load only the current, notified guidelines and FAQs. Remove superseded versions.
- 2
Test in languages
Ask common questions in Hindi and the regional languages you serve. Check answers with staff who know the scheme.
- 3
Set clear limits
Make sure it never confirms eligibility, collects personal numbers or promises benefits.
- 4
Pilot and review
Launch at one helpdesk and review a sample of conversations every week before expanding.
What you end up with
Citizens get sourced, plain-language answers, with complex cases sent to staff.
Related use cases
Draft a note or reply for a file
Turn case facts and rules into a clear, structured draft note or reply for an officer to review.
BuilderWritingDocuments
Sort and route public grievances
Agents classify incoming grievances, spot urgent ones and route them to the right office for action.
ArchitectAgentsAutomation
Answer staff questions from hospital SOPs
An assistant that answers from your own SOPs and policies, and shows the section it used.
InnovatorDocumentsAgents